Augusta, United States
4314 Belair Frontage Rd
N/A
+1 7064472626
MSA was wonderful at first. They do am and pm service and fully explain things as your going. They say they will fix lunch while they are there but they never did. When the day came that my mom passed, I never seen or heard from her regular nurse which I thought was very rude. Then the social worker kept saying they were here for me and the family still even after the passing and it’s been almost a month and I haven’t heard from any of them. Nothing. Not even a sympathy card. This company mastered making you think they care about you, in the end they don’t. The only thing I’ve heard was “let us know ASAP if you would like to donate her concentrator.”
like
Nurse was great. LPN was really good. Social worker could of gave more information. She gave no guides at all And I had to call her she never called us. At the end the nurse did great of cleaning her up.And dressing her. Medication was always called in on time. I think if we would of know more it could of helped us do more or make it easier on us. Are physical body and mental body.Ever thing we did for her we kinda guessed at was not showed how.
Great caring staff! They go out of their way to make sure the patient and the care giver are happy! I love their \Tuck in Service\ in the evenings and five day a week visits from the CNA's in the mornings. I can't say one bad thing about MSA! Their entire staff is amazing!
Only been with MSA for a few days, but so far a night and day difference from the other Hospice we had mom with. So wish I would have started here and not put mom through the others. Thank you so much for being wonderful MSA! **UPDATE** Mom was with MSA Hospice for a short time, but they were so wonderful the entire time. When mom was in her last few days, they were with us constantly. They made sure that mom was never in pain and always clean and taken care of. I don't know what I would have done without them. The tuck in service at night was a true blessing and I think this is the only Hospice in town that offers it. I had no idea what was happening with my mom and they helped me understand and care for her the way that she needed it. Jennifer the RN was so wonderful, as was every single person that came to care for mom. Everyone should be treated this way, so don't go anywhere else. I went through two companies before I found them and feel so lucky that I switched.
MSA Hospice was a blessing to my Mom and my whole family. They provide great care and are wonderful people.
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